Warranty Information


Proper Equipment Care Limited Warranty Information

Combat MFG prides itself on the quality and performance of its products, which meet, and often exceed, industry quality and durability criteria or guidelines. However, all materials are subject to fatigue and possible breakdown over time.

NOTE: Warranty only covers products purchased from authorized Combat MFG dealers, with a copy of original sales receipt.

The warranty does not cover any products purchased from a non-authorized seller, including but not limited to sellers operating on a third-party auction site unless they are authorized Combat MFG dealers. To ensure warranty coverage, be mindful when selecting your retailer and make sure they are an authorized Combat MFG dealer. If you need clarification on whether a particular retailer is an authorized Combat MFG dealer, please contact customer service at 1-888-429-7557 or email warranty@combatmfg.com

Bats

Proper Care & Use Instructions

This is a high-performance product, designed to deliver maximum performance within the limits of the association rules. To deliver peak performance, these bats are not indestructible. In fact, its useful life is partly determined by the number of hard hits it takes over its lifetime. For this reason, these bats are designed with the intent of the individual use. It is not designed or intended to be used as a team bat by multiple players or as a "loaner" bat at a commercial facility.

Non-Wood Bat Care Instruction

To extend the useful life of your bat, Combat MFG suggests the following:

  • Use with leather covered balls only
  • Ideally, baseballs/softballs used in games are the best option to use for practice.
  • Limit the bat to your individual use only
  • Rotate the bat 1/4 turn each at-bat

To clean your bat, use only mild soap and water. DO NOT use solvents or any ammonia-based products for cleaning.

WARNING: Hitting metal cleats, rocks, or anything other than a ball can damage your bat, cause injury to you or others, and will void warranty.

WARNING: While composite bats are more durable than wood bats, composite bats also can break, so use with care. Further, deep scratches, nicks or dents can cause these bats to break at any time. Metal and/or composite bats should be replaced approximately every two years assuming normal usage. Breakage can cause injury to the batter, and to other players and to spectators. Inspect your bat regularly for cracks, nicks, dents, surface damage or excessive wear and replace the bat as needed. DO NOT USE BAT IF EXCESSIVELY WORN OR DAMAGED.

WARNING: Avoid using your bat in cold weather. Temperatures below 60 degrees Fahrenheit (15 degrees Celsius) significantly increase the hardness of the ball.

THIS WARRANTY DOES NOT COVER:

  • Normal wear and tear
  • Bats that have been used to hit cage balls
  • Bats that have been used in temperatures under 60°F (15°C)
  • Bats purchased from non-authorized Combat MFG dealers or individuals
  • Bats purchased at auction, or on auction websites (unless sellers are authorized Combat MFG dealers
  • Grip replacements
  • Bats that have been used with weighted training balls
  • Bats that have been transferred from the original purchaser
  • Bats used as team bats by multiple players
  • Bats used as commercial bats (for example, "loaner" bats at commercial batting cages
  • Bats that have been abused, altered, or mistreated

Combat MFG does not approve of or authorize the purchaser to physically alter the bat in any manner whatsoever. Alteration includes, but is not limited to bat "doctoring", rolling in a vice, hitting objects other than approved balls, inner wall shaving, end-loading, and any other action that is designed to change the character or performance attributes of the bat. Any suspected alteration of the bat will nullify the Combat MFG Limited Warranty.

WHAT BATS ARE COVERED

For the periods specified below from the date of original purchase, Combat MFG will warrant the following bats against defects in materials or workmanship:

Composite and Aluminum bats: 1 Year

WHAT BATS ARE EXCLUDED

All Senior Softball unless otherwise stated, do not have a warranty

This warranty is limited to one bat per original purchase and can be redeemed only by the original purchaser.

Under this limited warranty, Combat MFG will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase ("Warranty Period") for the following 4 conditions resulting from normal field use - (1) severe denting, (2) structural cracking, (3) handle bending, or (4) broken end caps or knobs. This warranty applies only to defects in materials and workmanship and does not apply to any representations of bat weight or size.

HOW TO SUBMIT A WARRANTY CLAIM FOR BATS PURCHASED IN THE U.S.

Do NOT return the bat to your sporting goods dealer!

Bat Returns:

Aluminum/Composite Bats:.

For further information please contact via phone or warranty@combatmfg.com

  • Combat MFG Bat Warranty Dept: 1-888-429-7557

1. To initiate your warranty return submission claim you will be required to upload specific images of your bat and your proof of purchase.

2 . The defective bat must be accompanied by a COPY of the ORIGINAL RECEIPT (proof of purchase) and, if applicable, the 1) WHITE SERIALIZED BARCODE STICKER (found on Combat MFG slow pitch bats under the shrink-wrap). This serial number matches what is engraved on the taper/handle of the bat). Bats returned for warranty without proof of purchase (white serialized barcode, if applicable) will not be eligible for warranty coverage.

3. THE BAT MUST HAVE BEEN PURCHASED FROM AN AUTHORIZED COMBAT MFG DEALER (Warranty does not apply to bats purchased from non-authorized third parties, including but not limited to sellers operating on third-party auction sites unless those sellers are authorized Combat MFG dealers. To obtain warranty coverage, please select your retailers carefully and make sure your retailer is an authorized Combat MFG dealer. IF YOU ARE UNSURE IF A PARTICULAR RETAILER IS AN AUTHORIZED COMBAT MFG DEALER, PLEASE CONTACT CUSTOMER SERVICE AT 1-888-429-7557 or email service@combatmfg.com.

4. Warranty coverage will be determined exclusively by Combat MFG. Combat MFG cannot guarantee warranty coverage of your product until it is inspected and determined to be warranty eligible.

5.Consumer is responsible for return freight cost to ship bat back for inspection.

6. If Combat MFG determines that your bat is covered by the warranty, then Combat MFG will at its sole option and in its sole discretion do one of the following:

  1. Repair your bat
  2. Replace your bat
  • With the same model bat
  • With a comparable bat should your bat be discontinued or otherwise unavailable
  • All replacements will be bats within the same sport and; for the same certification type/standard as the returned bat.
  • Upon receiving your Combat MFG replacement bat, if you have not already been asked to return your defective bat, you have 10 days to return it to Combat MFG Bat Warranty Center (unless specified that no return of defective bat is warranted). NOTE: A replacement bat does not start a new one-year Warranty Period.

If Combat MFG deems that the bat is ineligible for warranty coverage, the bat will be retuned to you with notice of explanation. NOTE: Combat MFG reserves the right to refuse warranty service to any person who, in Combat MFG sole discretions, abuses its products or warranty policy.

CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR THIS PRODUCT AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

Dispute Resolution and Arbitration; Class Action Waiver.  In the interest of resolving disputes between you and Combat MFG in the most expedient and cost-effective manner, you and Combat MFG agree that any and all disputes arising in connection with this product will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to, all claims arising out of or relating to any aspect this product, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when the claims arise. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND COMBAT MFG ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Weight Drop:

We list a “weight drop” or “drop” for certain bats. This normally takes the form of a negative number; for example, we may offer certain bat models in “drops” of -3 and -10, among other “drops.” Typically, a lower drop will feel heavier than a higher drop of the same model and length, so a -3 bat will feel heavier than a -5 bat of the same length. Drop is intended to give you a relative idea of how heavy or light a bat feels. But drop is not intended to and should not be relied upon to calculate the actual weight of a bat. Many factors may affect the actual weight of a bat. Further, as a result of differing certifying entities, requirements, standards, or procedures, bats with varying finished weights may be certified as a certain “drop”. And Combat MFG’ internal manufacturing tolerances, and finishing materials Combat MFG adds to the bat such as grip tape, paint, glue, stickers, and decals, may affect the weight of Combat MFG bats as they are sold to the consumer. These and other factors may mean that, by way of example only, a 32” bat certified as a -3 drop may be more or less than 29 oz. if placed on a scale after purchase, and it may feel heavier or lighter when swung and may perform or sound differently than another 32” -3 bat. Ultimately, the best way to know whether you feel comfortable swinging a bat is to try it out first.

FOR NON-BAT WARRANTY CLAIMS: please send your email to warranty@combatmfg.com or call the Warranty returns line at 1-888-429-7557.