Limited Warranty Information
Updated: 3-31-2025
Combat MFG (“Combat”) prides itself on the quality and performance of its products, which meet, and often exceed, industry quality and durability criteria or guidelines. However, all materials are subject to fatigue and possible breakdown over time. For certain products within its family of brands, Combat offers a limited warranty against defects in materials or workmanship as outlined below (the “Limited Warranty”). For any products not listed herein, the products are sold on an “as-is” or “without warranty” basis. Note that this Limited Warranty is available for products customized directly through Combat to the extent that there is a manufacturer’s defect.
This Limited Warranty applies to products purchased after the last revision date set forth herein.
Purchase and/or use of any product identified herein will be deemed an acknowledgement and acceptance of this Limited Warranty.
This Limited Warranty only covers products purchased from authorized Combat dealers with a copy of the original sales receipt.
General Exclusions
This Limited Warranty does not cover:
· Normal wear and tear
· Cosmetic damage (e.g., discoloration, color fastness, or natural fading of colors, minor scratches, and paint chips from normal handling, etc.), burns, or abrasions
· Products that have been damaged due to accident, negligence, or excessive collision
· Products purchased from non-authorized Combat dealers or individual resellers
· Products purchased at auction or via third party marketplace websites (unless sellers are authorized Combat dealers)
· Products found to have a usage history that is inconsistent with the claimed history
· Products that are not accompanied by an original sales receipt or for which the supplied proof of purchase is inconsistent with the product in the claim
· Products that have been transferred from the original purchaser
· Products that have been physically altered (including the removal or defacement of a serial number), doctored, abused, mistreated, or tampered with in any manner whatsoever or used without observing the care instructions. Any suspected alteration of a product will nullify this Limited Warranty.
· Products that have been customized after-market by a third party
· Products that have been improperly cared for, maintained, or stored (e.g., exposed to moisture, flooding, fire, electrical problems, pet chewing, etc.), not at the fault of Combat
· Stolen or lost items
· Products on which repair attempts have been made by anyone other than Combat
· Products that have been damaged or modified through the use of parts or accessories that were not certified or approved by Combat (e.g., hardware modifications, etc.)
· Counterfeit products
· Products received as a gift without proof of original sales receipt
· Products won through a promotion (e.g., sweepstakes, raffle, contest, etc.)
· Products that have been damaged or products with defects discovered after the Warranty Period
· Products purchased “as-is”, “used”, “without warranty”, or as “demo” products
Products, Warranty Periods, and Product-Specific Exclusions
|
Product |
Warranty Period*^
*Commences on the date of purchase unless otherwise stated
^Replacements do not re-start or extend the applicable warranty period. |
Product-Specific Exclusions |
|
Aluminum or Composite Bats |
1 year |
· Grip · Bats that have been used to hit cage balls · Bats that have been used in temperatures under 60°F (15°C) · Bats that have been used with weighted training balls or objects other than approved, non-weighted balls · Bats that have been transferred from the original purchaser · Bats used as team bats by multiple players · Bats that have been physically altered in any manner whatsoever, including without limitation, bat “doctoring,” rolling in a vice, inner wall shaving, end-loading, and any other action designed to change the character or performance attributes of the bat |
|
Senior Softball Bats |
There is no warranty unless otherwise noted. |
|
|
Clothing / Apparel |
60 days |
· Soiled garments that have not been laundered before being returned for remake or repair · Garments that have been damaged by excessive heat exposure (e.g., through heat presses, ironing, dry cleaning, heat transfers, etc.) |
|
Sliding Mitts and Batting Gloves |
60 days |
· Sliding Mitts and batting gloves that have been used as team batting gloves by multiple players |
|
Bags |
90 days |
|
|
All Other Items (e.g., Grips) |
Contact Combat Customer Service at warranty@combatmfg.com for more information. |
|
Authorized Retailers
This Limited Warranty only covers products purchased from authorized Combat dealers with a copy of the original sales receipt.
The Limited Warranty does not cover any products purchased from a non-authorized seller, including but not limited to sellers operating on a third-party auction site, unless the seller is an authorized Combat dealer. To ensure warranty coverage, be mindful when selecting your retailer and make sure they are an authorized Combat dealer. If you need clarification on whether a particular retailer is an authorized Combat dealer, please contact Customer Service at 1-888-429-7557 or email service@combatmfg.com.
Falsified Claims
Any attempts to submit falsified information or documentation for purposes of obtaining a replacement product will invalidate this Limited Warranty. Combat reserves the right, in its sole discretion, to invalidate a Limited Warranty on the suspicion of falsified product information or documentation.
The presence of a trademark of a third-party certifying entity (e.g., USSSA, NOSCAE, etc.) on a product indicates that the product is compliant with or certified according to the standards of that particular certifying entity as of the date of its manufacture and not at a later date. In the event that the product loses its certification subsequent to the date you purchased the product from an authorized Combat dealer, Combat may, in its sole discretion, opt to repair, replace, or retro-fit the product. These remedies shall be the sole and exclusive remedies available to the greatest extent permitted under applicable law. Notwithstanding, if the product has lost its certification due to misuse, alteration, or doctoring, this Limited Warranty will be voided, and no such remedy will be offered.
Bats: Proper Care and Use Instructions
Proper Use Instructions and Warnings
Combat bats are high-performance products. To deliver peak performance, these bats are not indestructible. In fact, each bat’s useful life is partly determined by the number of hard hits it takes over its lifetime. For this reason, our bats are designed with the intent of individual use. They are not designed or intended to be used as a team bat by multiple players or as a "loaner" bat at a commercial facility.
WARNING: Hitting metal cleats, rocks, or anything other than a ball can damage your bat, cause injury to you or others, and will void this Limited Warranty.
WARNING: While composite and metal bats are more durable than wood bats, composite and metal bats also can break, so use with care. Further, deep scratches, nicks, or dents can cause these bats to break at any time. Metal and/or composite bats should be replaced approximately every two (2) years assuming normal usage by an individual player. Breakage can cause injury to the batter, to other players, and to spectators. Inspect your bat regularly for cracks, nicks, dents, surface damage, or excessive wear and replace the bat as needed. DO NOT USE YOUR BAT IF IT IS CRACKED, EXCESSIVELY WORN OR DAMAGED.
WARNING: Avoid using your bat in cold weather. Temperatures below 60 degrees Fahrenheit (15 degrees Celsius) significantly increase the hardness of the ball.
Cleaning and Care Instruction
Use only mild soap and water. DO NOT use solvents or any ammonia-based products for cleaning.
To extend the useful life of your product, Combat suggests the following:
· Use with leather covered balls only
· Ideally, baseballs/softballs used in games are the best option to use for practice
· Limit the bat to your individual use only
· Rotate the bat 1/4 turn each at-bat
· Store in a cool, dry area, away from direct sunlight
Bats: Coverage Under the Limited Warranty
This Limited Warranty is limited to one (1) bat per original purchase and can be redeemed only by the original purchaser. There is not a warranty on senior softball bats unless otherwise noted.
Under this Limited Warranty, Combat will provide a one-time repair or replacement of your aluminum or composite bat (excluding senior softball bats) within one (1) year from the date of purchase for defects in materials and workmanship. This Limited Warranty does not apply to any representations of bat weight* or size.
*We list a “weight drop” or “drop” for certain bats. This normally takes the form of a negative number; for example, we may offer certain bat models in “drops” of -5 and -10, among other “drops.” Typically, a lower drop will feel heavier than a higher drop of the same model and length, so a -5 bat will feel heavier than a -10 bat of the same length. Drop is intended to give you a relative idea of how heavy or light a bat feels. But drop is not intended to and should not be relied upon to calculate the actual weight of a bat. Many factors may affect the actual weight of a bat. Further, as a result of differing certifying entities, requirements, standards, or procedures, bats with varying finished weights may be certified as a certain “drop”. Moreover, Combat’s internal manufacturing tolerances coupled with any finishing materials added to the bat such as grip tape, paint, glue, stickers, and decals, may affect the weight of Combat bats as they are sold to the consumer. These and other factors may mean that, by way of example only, a 30” bat certified as a -10 drop may be more or less than 20 oz. if placed on a scale after purchase, and it may feel heavier or lighter when swung and may perform or sound differently than another 30” -10 bat. Ultimately, the best way to know whether you feel comfortable swinging a bat is to try it out first.
Bats: Submitting a Warranty Claim
|
Bats Purchased in the U.S. with a U.S. Address |
Bats Purchased Outside of the U.S. with a Non-U.S. Address |
Bats Purchased in the U.S. with a Non-U.S. Address |
|
Do NOT return the bat to your sporting goods dealer! Initiate a bat warranty claim by completing and submitting the Warranty Claim Form below:
Note: Any bats purchased in the U.S. must have a U.S. address (non-P.O. box) for shipment of a replaced or repaired bat.
|
Do NOT return the bat directly to Combat!
Return the bat along with the proof of purchase to the sporting goods dealer from which it was purchased. If the dealer determines that the bat is eligible for coverage under this Limited Warranty, the dealer will provide you with a replacement bat currently in stock or will order one from Combat if the desired model or size is temporarily out of stock. If the dealer deems the bat is not eligible for warranty coverage, the bat will be returned to you. |
Do NOT return the bat to your sporting goods dealer!
Initiate a bat warranty claim by contacting the Combat Bat Warranty Team via phone a 1-888-429-7557 or via email warranty@combatmfg.com.
Note: Any bats purchased in the U.S. must have a U.S. address (non-P.O. box) for shipment of a replaced or repaired bat. |
Bats: Additional Assistance
For further information, please contact a Bat Warranty Representative via phone at a 1-888-429-7557 or via email warranty@combatmfg.com.
Non-Bats: Submitting a Warranty Claim
A warranty claim for all other, non-bat products may be initiated via email at warranty@combatmfg.com or by calling the Non-Bat Warranty returns line at 1-888-429-7557.
Claim Review and Determination of Coverage
For claim requests submitted directly to Combat, Combat will review the claim within a period of fifteen (15) business days to determine if the product is eligible for coverage under this Limited Warranty, and a Warranty Representative will notify you of your authorization number (“RA#”) via the email address included in your submission. Please check your email, including spam folders, for further communication regarding your submission. Your RA# will be required for all further correspondence regarding your claim.
Although return of your product is not immediately required to initiate a claim, Combat reserves the right to request that the product be returned for physical inspection. Therefore, we recommend that you keep your product unless or until otherwise notified.
Claims that are incomplete and do not include all of the required information and documentation will not be reviewed. If Combat requires additional information to make a determination of eligibility, you may be notified via email and have the opportunity to supplement the missing information.
If Combat determines (in its sole discretion) that an in-person inspection of the product is necessary, a prepaid shipping label will be provided to facilitate the product’s return to Combat.
Warranty coverage will be determined exclusively by Combat. Combat cannot guarantee warranty coverage of your product until it is inspected (whether via photographs or in person).
If Combat determines that your product is covered by this Limited Warranty, then Combat will, at its sole option and in its sole discretion, do one of the following:
- Repair your product and return it to you
· A repaired product will not count against the 1-time replacement that is available for eligible products under this Limited Warranty.
· Any products purchased in the U.S. must have a U.S. address (non-P.O. box) for shipment of a repaired product. Combat will not ship to a P.O. box.
- Replace your product
· With the same model product, or
· With a comparable product, should your item be discontinued or otherwise unavailable (e.g., limited-edition models may be replaced with an in-line model).
· All replacements will be products with the same drop and size and within the same sport as the returned product (e.g., returned baseball bats that are accepted for warranty coverage will be replaced with a baseball bat, slow pitch for slow pitch, etc.) and, if applicable, for the same certification type/standard as the returned product (e.g., returned bats approved for use in the USSSA that are accepted for warranty coverage will be replaced with a USSSA-approved bat, BBCOR-approved bats for BBCOR-approved bats, etc.).
· If Combat requests that you return your defective product, you will have ten (10) days to send it to the Combat Warranty Center using the prepaid shipping label provided by Combat. If Combat specifies that no return is necessary, you should immediately dispose of the defective product. Any continued use of an item deemed to be defective may increase the risk of injury. Combat will not be responsible for any injury resulting from the use or misuse of a defective product, nor will a defective product be subject to further warranty coverage.
· The provision of a replacement product does not extend an existing Warranty Period or start a new Warranty Period.
· Any products purchased in the U.S. must have a U.S. address (non-P.O. box) for shipment of a replaced product. Combat will not ship to a P.O. box.
NOTE: Combat has the right to conduct any testing on a returned product to determine whether it has been altered in a way that invalidates this Limited Warranty. Combat will not be responsible for the condition of a product after any such testing and reserves the right to mark any product that it deems has been altered.
If Combat deems that the product is ineligible for warranty coverage, the product may be returned to you as-is with an explanation of the claim denial. Notwithstanding, if a product has been deemed to be doctored or altered and/or a receipt has been deemed as faked or doctored, Combat may opt to return your item to you only at your expense or may otherwise opt to destroy it.
Limitation of Liability; Disputes
Combat reserves the right to refuse coverage under this Limited Warranty to any person who, in Combat sole discretion, abuses its products or warranty policy. All decisions regarding coverage under this Limited Warranty are final.
No statement by a Combat employee or agent directly or indirectly admitting liability under this Limited Warranty shall be binding unless it is made (1) in writing; and (2) by a representative of Combat authorized to do so. Combat does not represent or warrant that the information posted at Combat stores is accurate, complete, or current.
Limited Liability
CONSEQUENTIAL AND INCIDENTAL DAMAGES AND EQUITABLE RELIEF ARE NOT RECOVERABLE UNDER THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR THIS PRODUCT AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE EXTENT THAT ANY IMPLIED WARRANTIES ARE PRESENT, THEY ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD NOTED HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Dispute Resolution and Arbitration; Class Action Waiver
In the interest of resolving disputes between you and Combat in the most expedient and cost-effective manner, you and Combat agree that any and all disputes arising in connection with your product will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to, all claims arising out of or relating to any aspect this product, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when the claims arise. Except as may be required by law, neither you nor Combat nor an arbitrator may disclose the existence, content, or results of any arbitration under this Limited Warranty without the prior written consent of you and Combat. YOU UNDERSTAND AND AGREE THAT, BY PURCHASING AND USING YOUR PRODUCT, YOU AND COMBAT ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Warrantor Information
The warrantor of this Limited Warranty shall be Combat MFG with an address at 111 Westport Plaza Drive, Suite 1100, Saint Louis, Missouri 63146.